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Terms & conditions
Minimum Stay
Some Bali private villas set certain policy mentioning the number of minimum night stays. Moreover, the quantity of night stays of each villa may vary depending on the season and the other considerations. The general minimum night stays for the period are as follows :
- Low season (February-June & November - October): 3 nights
- High season(July-August- September): 5 nights
- Peak season(December - January): 7 nights

All villa rates are quoted in USD. Both the agent and the owner of properties reserve the right to change the rates and conditions without prior notice.

Payments (villas/cars)
When the guest makes a booking request, the guest will make the appropriate deposit payment to Indonesia-Bali within 7 working days of availability confirmation. The following deposit payment will be processed.
1) For rental beginning more than 60 days after the date of the booking request a deposit of 50% of the total rental amount will be paid.
2) For rental beginning 60 days or less after the date of the booking request total rental amount is payable as a deposit.
3) Balance will be paid within 60 days or check in days (90 days for peak season).
All payments will be made in US Dollars. Failure to settle the prepayment may cause the release of your bookings automatically without notice. We suggest to book as earlier as possible due to popular villa demands especially during peak season and high season (December January, July August)

Payment Methods
Two payment systems options are available :
(1) Payment by Paypal if this method of payment is chosen; when booking is confirmed, our sales representative will send a payment order via email and to the clients my account page. By clicking on the link on the payment order, within a 3 click process, you will be able to pay using your credit card in Paypal. It is a simple process.If the payment uses Visa and Mastercard, there will be an additional 4,5 % charge
(2) Payment by bank transfer - If this method of payment is chosen, please access your [my accounts] page by logging in first and then requesting our bank account information through your correspondence ticket support. There will be an additional charge of 25 USD for international bank transfer.

Rate Conversions
Please be aware that all credit card payments will be converted into Indonesian Rupiah (IDR), the exchange rate will follow the bank exchanging rate or the paypal exchange rate (depending on your method of payment) of the day. Due to fluctuations of the IDR currency, there may be small differences in personal statement balance after payment is done. We as the agent will not be responsible for these differences.

If guest wishes to cancel a confirmed booking, Indonesia-bali will send a written notice of cancellation to Villa and guest. Each villa has different cancellation policy. The following cancellation fees will generally apply :
1) 50% deposit is non-refundable
2) If full payment received,100% of the total rental amount will be forfeited if the cancellation is made between 1 30 days before the starts of the rental period.

No show
In cases of a no show, payments will not be refunded and guest will not be compensated.

Guest Registration
Guest must register the number of family and friends who will be staying at the villa. If by any chance you have exceed the number of people in your location that had been originally registered during your stay, you will do so at the risk of seeing access to the villa refused for the unregistered individuals unless you undergo a price increase that may be claimed by the owner of the villas. In this case cannot be held responsible for any dispute that you may have with the owner of the villas.

Bali Villa Facilitie
In accordance with our arrangement with the villa owners, your villa should have a clean kitchen, dishes facilities, furniture and bedding. The Bali villa owner is responsible for the quantity and quality of this equipment. If you have complaints about facilities, please email to or to have access to an expedited reply please use your correspondence support ticket to contact us in regards to your issues.

Check In & Check Out Time
Check in time is at 14:00 hours and check out time is at 12:00 hours (noon), respectively unless stated otherwise. In case of a check out delay up to 18.00 hours, a charge of 50% for 1 night of the rate will apply. Also, for delays up to 23.00 hours, a charge of 100% for 1 night of the rate will apply. Indonesia-Bali will work with the Villa/representative on guest request check in /check out time.

Cleanliness and ANIMALS issues
As guests, you agree to take all measures and precautions necessary so that you and your family adhere to the rules set forth at the villa you have chosen to book. The Bali villa must be left as clean as when you arrive.
If you intend to bring pets, please notify us when you make your inquiry to book the villa, and each villa treats the bringing of pets differently. Failure to notify us may result in problems with the villa owners and cannot be held responsible for any acts undertaken by the villa owners.

Uses of Swimming Pools and other facilities
The guest must take all necessary precautions for the use of the villa facilities such as swimming pools and swings, especially in regards to children using these facilities. The guest agrees to not held responsible if accidents where to happen to guests and their family and friends while using the facilities at the villa.

In very rare and for whatever the reasons there is a claim or complaint, you can count on our commitment to make every effort to satisfy you.
Atlantis Bali Diving